MasterCard, Visa, Eurocard, American Express, Switch, Delta Visa Electron, Laser, Solo and JCB. We also use Paypal.
Is your site secure?
The checkout is totally secure and we also use Worldpay (part of the Royal Bank of Scotland) with state of the art encryption and secure sockets layer (SSL) technology for the transfer of your credit card information for your total peace of mind.
We also have security measures in place to restrict access and protect our customer database.
Can I send you my credit card details by fax?
Yes, when it comes to the payment method just click fax through credit card details and then print off the order and fax it to vintageportgifts on 020 8746 0709.
Can I pay by cheque?
Yes, when it comes to the payment method just click cheque with order and then print off the order and send it to Avalon Industries Ltd T/A vintageportgifts. Goods will only be despatched when the cheque has cleared.
How do I know my purchase has been authorised?
You will receive an e - mail from the credit card company telling you that the card has been debited.
Do you hold my credit card information?
No, we only hold your personal details when you have registered with us.
Will I get spammed from other sites if I register with you?
We never pass on or sell our details from our customer database to anyone.
We can deliver next day (for a £6.99 charge) for all orders received before 1630. For other orders we deliver within three working days or on any future specified date.
When do you deliver?
Monday Friday 0930 1730. Our couriers do not deliver on Bank Holidays.
Can I specify a different delivery address to my own address?
No problem.
Can I send a gift message with my purchase?
Yes, just fill in the prompt when you purchase the bottle.
Can I send you my own card to be sent with the gift?
No problem at all. Just send it to us and we will put it with the bottle.
Can you tell me on which day and at what time the gift will be delivered?
We will e - mail you to tell you when the goods have been dispatched and the date of delivery, the time of delivery and who signed for the delivery, if the goods are shipped as a gift to someone else. We cannot do timed deliveries. Alternatively you can tell us in the delivery instructions box what day you want delivery.
What if there is no one in when the gift arrives?
A card will be left asking the depot to be contacted with details of when someone will be at home to accept the item. The bottle can be delivered to a neighbour if requested. After two attempted deliveries, if the bottle has still not be delivered an additional delivery charge of £5.99 is payable or if you wish to cancel the order, a 20% handling charge will be deducted.
Can anyone accept the delivery?
By law we cannot deliver to anyone who is under 18.
Can you ship abroad?
Yes, we ship most countries. Call for details.
How do I know when my gift has been delivered?
You will be sent a confirmation e - mail.
If I buy a bottle for under £39. and pay for next day delivery is the delivery then free?
Sorry, the offer only applies to bottles costing over £39.
If I order two bottles costing under £39. but the total is over £39 is the delivery free?
Yes, as long as they are both going to the same address.
What if the bottle is broken?
All the bottles delivered by vintageportgifts.co.uk are packaged securely.
You will be asked to sign for the bottle saying it is in good condition. An identical bottle will be delivered free of charge as long as the courier is notified of the breakage at the time the bottle is delivered. If the vintage port is no longer available a port of the same or higher value will be offered and only with your approval will it be shipped. If you do not want a different port a refund will be offered.
Can I order two bottles to go to two different addresses?
You can only do this by ordering them separately.
Can I order a case of 12 bottles?
Yes Vintageportgifts deliver cases as well as beautifully packaged single bottles. You may order as many bottles as you wish.
What is included in the gift package?
The bottle is packed in a deluxe silk lined hinged wooden case. The gift comes with tasting and storage notes and any gift message required.
What if I find the same bottle cheaper?
If you find the bottle that you have purchased cheaper within 30 days from the date of purchase, assuming the bottle is identical we will gladly refund the difference.
Prices and payment
All prices are quoted in £ sterling. The price you see is the price you pay. Delivery prices include VAT, postage and packing and insurance charges.
What is your refund policy?
Should the port be corked it must be returned to our cellars, in the original packaging within 30 days from the date of purchase for a replacement/credit. Should the particular port not be available another port of no lesser price/quality may be substituted with your prior approval.
What happens if I am not happy with the purchase?
Should you not like the bottle for any reason, return it to us, in its original packaging, within 30 days from the date of delivery for a full refund. This does not affect your statutory rights.
What is the condition of your bottles?
All our port is stored in ideal temperature controlled conditions but some of our bottles, due to their age, may have labels that are port wine stained, torn or faded. If you are not happy with the bottle just return it for a full refund.
Easy, on the home page you can enter the port name year, type of port or maker or any word into the search box and click go. A list of all the bottles matching the search word will appear on the screen. You can search by price, year, type of port or maker using the drop down menu¹s using the quick search facility.
How do I browse all your ports?
Click on the button at the top of the page where it is marked "Entire range of port" click on the choices available and run through the cascading menus.
Can you find me a port that is not listed on the site?
We have an amazing network of contacts worldwide. Just e - mail us and our port buyer will do the rest.
There are several simple steps in the buying process:
Choose your gift
Checkout
Add gift message
Select shipping destination
Enter invoice address and personal details
Select class of delivery
Enter special delivery instructions
Enter delivery address and general information
Select payment method
Make or arrange payment
Done!
What credit cards do you accept?
MasterCard, American Express, Visa, Eurocard, Switch/Maestro, Delta Visa Electron, Laser and Solo .
What if there is no-one in when the bottle arrives?
A card will be left asking the depot to be contacted with details of when someone will be at home to accept the item. The bottle can be delivered to an office address if preferred.
What if the bottle is broken?
All the bottles delivered by vintageportgifts.co.uk are packaged securely. You will be asked to sign for the bottle saying it is in good condition. It will be replaced free of charge as long as the courier is notified at the time the bottle is delivered. It shouldn't be too difficult to notice as it box and its packaging will be damp and stinking of alcohol.
Is your site secure?
The ckeckout is totally secure and we also use Worldpay (part of the Royal Bank of Scotland) secure sockets layer (SSL) technology for your total peace of mind.
Will I get spammed from other sites if I register with you?
We never pass on or sell our details from our customer database to anyone.
Terms and conditions
If you wish to purchase Vintage Ports from us by registering you agree to be bound by our terms and conditions.
What if I find the same bottle cheaper?
If you find the bottle that you have purchased cheaper within 30 days from the date of purchase, assuming the bottle is identical we will gladly refund the difference.
Prices and payment
All prices are quoted in £ sterling. The price you see is the price you pay. Delivery prices include VAT, postage and packing and insurance charges.
What is your refund policy?
Should the port be 'corked' it must be returned to our cellars, in the original packaging within 30 days from the date of delivery for a replacement/refund. Should the particular wine not be available another port of no lesser price/quality may be substituted with your prior approval.
Should you not like the bottle for any reason, return it to us, in its original packaging, within 30 days from the date of delivery for a full refund.
This does not affect your statutory rights.
What is the condition of your bottles?
All our ports are stored in ideal temperature controlled conditions but some of our bottles, due to their age, may have labels that are wine stained, torn or faded. If you are not happy with the bottle - just return it for a full refund.
Why can't I order two bottles to different addresses?<
Our service is designed specifically as a gift retailer and not a wine wholesaler and as such we can only process single bottle orders. If you require two or more of the same bottles, either go through the buying process again (it will remember your details). For larger orders please contact our customer services.
Parker Points
Some but not all our vintage ports have been tasted by Robert Parker and scored out of 100 points. The quotations are taken from eRobertParker.com and The Wine Advocate is the Copyright holder.
Payment & Security